When you find the item you want simply add it to your basket like you usually would. How do I make a Warranty claim? How long will the warranty process take? Returns are typically processed on the day of receipt. Estimated Delivery Dates Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. Add your items to your basket Use our website to browse our catalogue of products with stock availability. You can buy online with a few simple clicks through our site. However we have a cut off of 2pm for daily orders. So it can vary from brand to brand.
We've got plenty of deals and sale items so get stuck in and grab yourself a bargain. We know you're always looking for the latest stuff, so we work hard on bringing you hottest new stuff first. We will refund up to a maximum of £8. Pre-Order With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us. You can also return directly to the store.
As this is a timed delivery service the charge for this is £22. For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days. However we will always push to get the case resolved and a decision made as quickly as possible, as we are aware how frustrating it is being off your bike. My item is faulty, how long will it take? What the problem is with the item and the events that lead up to the issue 3. Please be aware that we may require authorisation from the supplier of the item before we proceed with the warranty claim, so please be patient.
Alternatively a proportional refund equivalent to the remaining life of the product could be offered in this event. Finally our new shipping options allow you greater control on how your order is delivered with realistic delivery times - so you'll know when you'll get it. We've spent a lot of time re-designing the site, listening to what you want and making the whole experience better. You Pre-Order is prioritised at no additional charge ; meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves! We may ask for the item to be returned back to us for further inspection or repair. What is your warranty policy? Please note we can not accept returns on Custom Bike build or Custom Wheels as these are made to order. With refunds usually being processed the same day.
In the event that we are unable to provide a satisfactory outcome, we will inform the customer with the decision that has been made. Frequently Asked Questions When can I collect my order? This is the new version of the Black Sheep rim with the improved profile, stronger side walls and reduced internal weight. If you would like to return an item, simply indicate the items that you would like to return and what you would like us to do i. Enter your postcode at the checkout to find your closest store. If you believe that you have a product that is considered a warranty, please call us on 01462 650740 or email us at info customriders. Parcels shipped out on this service will generally be dispatched within a day or two of receipt and generally delivered within 5 working days.
To help you understand when your parcel will be delivered we have given a breakdown of the various shipping options. This service is free on orders over £50. You will notice that we use actual stock levels so you know when it's in stock and when it isn't. Please note, full refunds will be made via the original transaction made with our online team. When the product was purchased 2. Last of all if you have any questions, email sales alansbmx.
For every order we will send you an e-mail to let you know when your order is ready to collect. If you wish to cancel your order or make any changes please contact the store directly, contact information can be found. Orders must be placed before 2pm Friday to select this option. Bearing this in mind, we always do everything we can to ensure that you receive your order within the timeframe that you have chosen though. .
For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days — please call in advance if you are making a long journey, just in case! This does not affect your statutory rights. We always aim to dispatch orders the day we receive them dependant on the items being in stock. This will vary depending on the manufacturer and the problem itself. At Custom Riders we offer a 30-day money-back guarantee. What do I need to collect my order? So please be aware that orders placed after this time will be processed and dispatched the next working day.
If the item needs to be returned and it is agreed that that it is a warranty, we will refund your return postage cost up to the value of £8. Please be aware that although refunds are processed straight away, it can take up to 5 working days for the amount to show back on to your card. The charge for this service is £3. We will always work in the interests of our customers to ensure our warranty claims are resolved with the manufacturer to a satisfactory manner. The charge for this service is £6. What is not covered under warranty? We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible. How long will it take for my return to be processed? Any images or videos you can take of the issue Once we have received the above information, we will speak with the manufacturer and assess the situation.